Frequently Asked Questions
What does the service fee cover?
The service fee (equal to 1 month's rent) covers our property facilitation services and coordinates the deal between you and the owner.
When do I pay it, and when is it refunded?
You pay the service fee when you select a flat. If the owner doesn't confirm within 48 hours, you get a 100% refund.
Do you hold my rent or deposit?
No. We never hold your rent or deposit. Those payments are made directly to the owner.
What does "tenant's agreement cost covered" mean? Does it apply to agreements longer than 11 months?
It means BaseraNow pays your 50% share of the drafting, stamp duty, and registration costs. This strictly applies only to standard 11-month agreements. For any longer term, you will bear your own share.
How do owners get the reward, and when?
Owners receive a 10% Welcome Reward (min rent ₹15,000) via bank transfer within 15 days of the tenant's service fee being successfully received and non-refundable.
How does the referral reward work?
Refer a new tenant using your code. If their deal completes successfully, you earn 5% of one month's rent.
What documents do you need and how are they protected?
We need PAN, address proof, and a masked Aadhaar copy for registration. We strictly use access controls and encryption. Documents are deleted 90 days after the deal is completed or cancelled.
How do I reach the Grievance Officer?
You can reach Taranveer Singh at baseranow26@gmail.com or +91 98929 59892.