Refund & Cancellation Policy

The Service Fee is payable when a Tenant selects a flat. Refunds are as follows:

1. Owner does not confirm: if the Owner has not confirmed the flat and the rent within 48 hours of your payment, or declines, withdraws the property or the property is not as listed, you get a 100% refund.
2. Tenant cancels after the Owner has confirmed: the Service Fee is non-refundable, because we have by then secured the flat and started the agreement work.
3. After the agreement is executed and registered: non-refundable. The services have been delivered. This applies even if the tenancy ends early.
4. Government stamp duty and registration charges already paid cannot be recovered.